Resume/CV
Jenn brings over 25 years of experience to the learning and development field as a technical instructor, writer, course-ware developer, and curriculum designer who excels at solving complex training challenges. Her career has spanned multiple industries including financial services, software development, manufacturing, hospitality, and healthcare. Jenn is passionate about creating clear, effective training materials that help people succeed in their roles, whether designing comprehensive curricula for proprietary software or facilitating leadership development workshops.
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Throughout her career, Jenn has developed extensive expertise in project management, needs analysis, software implementations, and process improvement. She is particularly skilled at translating complex technical information into accessible learning materials that drive real results for organizations. Her dual citizenship with the United States and Ireland allows her to work freely across the US and EU, bringing a global perspective to her projects.
Education
University of Maine
Bachelor of Science, Secondary Education, Social Sciences
University of South Florida
Master of Arts, Adult Education & Curriculum Design
Regis University
Master of Arts, Business Administration
Certifications
CertNexus CyberSAFE 410
Professional Affiliations
Technical Writer, Technical Instructor, Instructional Designer, Learning & Development, Curriculum Designer, Courseware Developer, Project Manager, Change Management, Process Improvement, Training Development, Learning Management Systems, Enterprise Software Implementation, User Acceptance Testing (UAT), Training Facilitation, Technical Documentation, Microsoft Office (Word, Excel, PowerPoint, Project, Outlook), LMS Implementation (Cornerstone, PeopleSoft ELM, Workday), SharePoint, Information Mapping, LucidChart, Structured Writing, SnagIt, Wild Apricot, Formatting Solutions Pro, WebEx, Zoom, Teams, CPTD (Certified Professional in Talent Development), MBA, Master's in Adult Education, Information Mapping Professional, Project Management, Modern Classroom Certified Trainer, Global Implementation, Offshore Training, Data Governance, Cross-cultural Training, Blended Learning Solutions, Needs Analysis, Content Development, Test Script Creation, Business Requirements Documentation, Systems Integration, Multi-audience Training, Enterprise-wide Projects, Curriculum Design, Software Training, Association for Talent Development (ATD), Learning Guild, Society for Technical Communication, International Society for Performance Improvement, Project Lead, Implementation Manager, Dual Citizenship (US/Ireland), EU Work Authorization, US Work Authorization, 1099, Corp-2-Corp, C2C, Global Projects